Community Initiative

Our Responsibility to Community

At TriCare AU, we believe care is a privilege and a responsibility.

As an Australian-owned, nurse-led organisation, we are committed to delivering more than services. We are committed to improving lives, strengthening families, supporting our workforce, and contributing positively to the communities we serve.

People First

Our Workforce

Outstanding care begins with outstanding people.

We are committed to creating a workplace where nurses, support workers, and allied staff feel valued, respected, and supported to perform at their best.

We recognise that the quality of care delivered to participants is directly linked to the wellbeing, competence, and engagement of the people providing that care.

Fair and competitive remuneration that recognises the value of caring professions.
Ongoing education, clinical mentoring, and professional development opportunities.
A workplace culture that promotes psychological safety, respect, accountability, and open communication.
Recruitment practices that embrace diversity, inclusion, cultural understanding, and lived experience.
Leadership that is accessible, supportive, and grounded in clinical expertise.
Safe systems of work that protect the wellbeing of both staff and participants.

Participants First

Our Community

Participants are at the centre of everything we do.

We believe every individual deserves access to safe, high-quality care that respects their dignity, promotes independence, and supports meaningful participation in everyday life.

Our role extends beyond service delivery. We advocate, educate, coordinate, and work alongside participants and their families to achieve the best possible outcomes.

Providing guidance to individuals and families navigating the NDIS, aged care, veterans’ services, hospital discharge pathways, and community support systems.
Delivering person-centred care that is responsive to individual goals, preferences, and needs.
Supporting individuals with complex care requirements who may face barriers accessing appropriate services.
Working collaboratively with families, support coordinators, clinicians, allied health professionals, and community partners.
Promoting participant choice, control, rights, and informed decision-making.
Maintaining continuity of care wherever safely possible to reduce disruption and support positive outcomes.
Supporting carers and families through education, respite pathways, and practical assistance.

Giving Back

Community Impact & Responsible Growth

We believe strong communities are built through compassion, opportunity, and shared responsibility.

As TriCare AU grows, we remain committed to ensuring that growth delivers meaningful benefits to the people and communities we serve.

Supporting local initiatives that improve health, wellbeing, inclusion, and community connection.
Creating employment opportunities within Canberra, Queanbeyan, and surrounding regions.
Building partnerships with healthcare providers, hospitals, community organisations, and advocacy groups to improve access to quality care.
Exploring opportunities to support vulnerable individuals and families experiencing hardship or barriers to accessing services.
Operating with integrity, transparency, and accountability in all aspects of our business.
Reinvesting in workforce development, clinical governance, innovation, and quality improvement to enhance participant outcomes.

TriCare Au

With You. For You. Always.

Australian-Owned. Nurse-Led. Community-Focused.